Shipping Policy
Last Updated: April 8, 2026
This Shipping Policy applies to purchases made directly from Zora Hair.
In-stock orders typically process and ship within 1–3 business days after payment is received and approved. Orders are not typically processed or shipped on weekends or holidays.
Pre-orders, backorders, custom orders, personalized items, or items requiring additional verification may take longer.
Shipping times shown at checkout are carrier estimates unless we expressly state otherwise in writing. Delivery dates are not guaranteed.
If we are unable to ship your order within the time stated at checkout, or if no shipping time is stated and we are unable to ship within 30 days after receiving your properly completed order, we will notify you and provide options available under applicable law, including delay consent, cancellation, and refund where required.
Requests to change or cancel an order after it has been placed are not guaranteed. Once an order has entered processing, packing, or fulfillment, we may be unable to make changes.
You are responsible for providing a complete and accurate shipping address. Address changes or corrections after an order is placed are not guaranteed.
If a package is returned to us because of:
- an incorrect or incomplete address
- refusal of delivery
- failure to claim the package
- other address-related issues not caused by us
we may charge additional shipping fees before reshipping the package, and original shipping charges will not be refunded.
We may ship items in multiple packages. We may require signature confirmation for higher-value orders at our discretion.
If your order arrives damaged, incomplete, incorrect, or appears to be missing after marked delivery, you must contact us at hello@zorahair.com within 5 business days of the carrier's recorded delivery date and provide your order number and any requested supporting photos or information.
If tracking shows a package as delivered, you must first check with household members, neighbors, building staff, and the carrier. We may assist with a carrier claim or package investigation, but we do not guarantee reimbursement for porch theft or delivery issues outside our control.
Risk of loss and title for products pass to you upon delivery to the shipping address provided in your order, subject to any rights you may have under applicable consumer protection law.
For international orders, you are responsible for customs duties, taxes, import fees, brokerage charges, and similar charges unless prepaid at checkout. Delivery times may vary based on destination, customs review, and carrier performance.
For shipping questions or delivery-related support, contact: