Returns & Exchanges
Last Updated: April 8, 2026
Important Return Restriction
Hair products are hygiene-sensitive. Opened, used, worn, washed, brushed, installed, cut, colored, toned, chemically processed, or otherwise altered hair products are final sale and not eligible for return or exchange. Please read this page before ordering.
This Returns & Exchanges Policy applies to purchases made directly from Zora Hair.
We accept return requests made within 30 days after delivery for eligible items that are:
- unopened
- unused
- unworn
- unwashed
- uninstalled
- unaltered
- in original packaging
- returned with all tags, seals, inserts, accessories, sample strands, tester pieces, swatches, gifts-with-purchase, and tamper-evident materials intact and in original condition, if included
A return or exchange request must be approved before merchandise is sent back.
We offer one complimentary U.S. color exchange per original order for eligible unopened hair products requested within the 30-day return window. Exchange eligibility is subject to inspection upon return.
If you are outside the United States, or if you have already used your one complimentary exchange on the order, return shipping for exchange requests is your responsibility unless we agree otherwise in writing.
The following are final sale and are not eligible for return or exchange:
- any opened hair product
- any product that has been worn, washed, brushed, installed, cut, dyed, toned, chemically processed, customized, or otherwise altered
- products with broken seals, missing components, or tampered packaging
- accessories, tools, brushes, swatches, testers, color rings, hair care products, and similar personal-use items
- gift cards
- personalized or custom-made items
- clearance, markdown, promotional final sale, or otherwise designated final sale items
- any free gift or promotional item not returned with a qualifying return
To request a return or exchange, email hello@zorahair.com within 30 days after delivery and include:
- your full name
- order number
- the item(s) involved
- whether you are requesting a refund or exchange
- the reason for the request
We may request photos or additional information before issuing return authorization.
Do not mail merchandise back without authorization.
Unless we state otherwise in writing:
- customers are responsible for return shipping on refund requests
- original shipping charges are non-refundable
- any prepaid return label or handling amount we authorize may be deducted from your refund if disclosed at the time of return
- we recommend using a trackable, insured shipping method for authorized returns
If a return arrives incomplete, damaged, altered, opened, or otherwise not in returnable condition, we may reject the return and send it back to you at your expense.
If your authorized return is approved after inspection, we will issue the refund to the original payment method, less any properly disclosed deductions. Please allow up to 10 business days after approval for processing, plus any additional time required by your bank or card issuer.
Approved exchanges are processed after the returned item is received and inspected. If the requested exchange item is unavailable, we may offer store credit, a refund if otherwise eligible, or another commercially reasonable option.
If you believe you received an incorrect item or a product with a manufacturing defect, contact hello@zorahair.com within 5 business days of delivery.
If your concern relates to a possible manufacturing defect, please also review our Limited Warranty page, which governs defect-related claims.
For return authorizations, exchange requests, or return-related questions, contact: