Privacy Policy
Last Updated: April 8, 2026
At Zora Hair, Inc d/b/a Zora Hair ("Zora Hair," "Zora," "we," "us," or "our"), we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit Zorahair.com (the "Site"), create an account, place an order, sign up for emails or text messages, request a color match or consultation, contact customer care, leave a review, participate in a promotion, or otherwise interact with us.
Summary
Privacy at a Glance
- We collect information you provide to us, along with certain device, browsing, and shopping activity information.
- We use this information to process orders, provide support, improve the Site, prevent fraud, and market our products and services.
- We may share information with service providers, shipping partners, payment processors, analytics providers, and advertising partners.
- We use cookies, pixels, and similar technologies for analytics, retargeting, and advertising.
- Depending on where you live, you may have rights to access, correct, delete, or opt out of certain data uses.
- You can manage certain privacy choices through our Site tools, browser settings, or by contacting us directly.
A. Information You Provide Directly
This may include:
- name
- email address
- phone number
- billing address
- shipping address
- account information
- order details
- customer service messages
- consultation requests
- color match submissions
- reviews, photos, videos, and testimonials
- marketing preferences
B. Payment and Transaction Information
When you make a purchase, we collect information related to your transaction, such as:
- products ordered
- order totals
- payment status
- shipping method
- refund, return, or exchange history
Payment card information is processed by our third-party payment processors. We do not store full payment card numbers except as necessary through our providers to complete transactions, prevent fraud, or comply with legal obligations.
C. Device, Internet, and Usage Information
When you visit or use our Site, we may automatically collect:
- IP address
- browser type
- device type
- operating system
- pages viewed
- clicks
- time spent on pages
- referral source
- cart activity
- cookie and pixel identifiers
- advertising interactions
- session and browsing activity
D. Approximate Location Information
We may infer your approximate location from your IP address or similar technical information.
E. User Content and Support Information
If you contact us or submit content to us, we may collect:
- chat transcripts
- email correspondence
- customer support requests
- photos and videos
- review content
- before-and-after images
- social media content you submit to us or authorize us to use
F. Inferences
We may draw inferences from the information above, such as your likely product preferences, shade interests, shopping interests, or customer tendencies.
G. Sensitive Personal Information
We may collect limited sensitive personal information, such as account access credentials or payment-related information handled through our providers. We use this information only as reasonably necessary to provide services, secure accounts, process payments, prevent fraud, and comply with law. We do not use sensitive personal information to infer characteristics about you.
We may collect personal information:
- directly from you
- automatically from your device and browser
- through cookies, pixels, web beacons, tags, SDKs, and similar technologies
- from payment processors, fraud prevention providers, shipping carriers, and fulfillment partners
- from advertising, analytics, and social media partners
- from service providers that support our business
- from third parties you direct to share information with us
We may use personal information to:
- process and fulfill orders
- create and manage your account
- process payments, returns, exchanges, refunds, and credits
- provide customer service and respond to questions or complaints
- provide color matching, consultations, and product recommendations
- send order confirmations, shipping updates, and other transactional messages
- send marketing emails and text messages, where permitted by law
- personalize your shopping experience
- improve our Site, products, services, and marketing
- perform analytics and measure campaign performance
- support retargeting and advertising across websites, apps, and platforms
- detect, investigate, and prevent fraud, abuse, and unauthorized activity
- protect our rights, customers, and business
- comply with legal obligations
- enforce our policies and terms
We may disclose personal information to:
- ecommerce platform providers
- website hosts
- payment processors
- shipping carriers
- fulfillment providers
- fraud prevention and security providers
- customer support and CRM providers
- email and SMS service providers
- analytics providers
- advertising networks and social media platforms
- professional advisors such as lawyers, accountants, auditors, and insurers
- law enforcement, regulators, courts, or government authorities when required by law or necessary to protect rights and safety
- potential buyers, investors, lenders, or successors in connection with an actual or proposed merger, financing, sale, restructuring, or similar transaction
We do not sell personal information for money. However, some use of cookies, pixels, and related advertising technologies may be considered a "sale" or "sharing" of personal information under certain state privacy laws.
We and our partners may use cookies, pixels, tags, SDKs, web beacons, and similar technologies to:
- keep the Site functioning properly
- remember your preferences and cart contents
- authenticate users
- understand how visitors use the Site
- improve performance and user experience
- analyze traffic and conversions
- support advertising, retargeting, and campaign measurement
- show you advertising on this Site and across other websites, apps, and platforms
You can manage certain cookie settings through your browser. Where available, you may also use our consent or privacy preference tools.
Depending on where you live, you may have the right to opt out of certain disclosures of your personal information for targeted advertising or other activities that may be treated as "sale" or "sharing" under state privacy laws.
You may exercise available choices by:
- using the "Your Privacy Choices / Do Not Sell or Share My Personal Information" link in our footer
- adjusting available cookie or privacy settings on our Site
- contacting us at Hello@zorahair.com
If we detect a browser-based Global Privacy Control ("GPC") signal, we will process it as an opt-out request for that browser and device where required by applicable law.
Some browsers offer a "Do Not Track" setting. Because there is not a single consistent industry standard for responding to Do Not Track signals, our Site may not respond to those settings in every circumstance. However, where required by law, we process Global Privacy Control signals as described above.
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, prevent fraud, resolve disputes, enforce agreements, and comply with legal obligations.
In general:
- account, transaction, and tax records may be retained for up to 7 years
- customer care records, consultation records, and submitted photos may be retained for up to 3 years after the last interaction
- marketing and suppression records may be retained as long as needed to manage your preferences and comply with law
- website logs, analytics, cookie, and device data may be retained for up to 24 months, unless a different period is required by the relevant tool or law
- SMS consent records may be retained for up to 4 years after consent is withdrawn or the messaging relationship ends
- information related to legal claims, fraud, or investigations may be retained as long as reasonably necessary for those matters
Depending on your state of residence and subject to applicable law, you may have the right to:
- know what categories of personal information we collect
- request access to specific personal information we hold about you
- request correction of inaccurate personal information
- request deletion of personal information, subject to exceptions
- know the categories of sources from which personal information is collected
- know the business or commercial purposes for collecting, using, disclosing, selling, or sharing personal information
- know the categories of third parties to whom personal information is disclosed, sold, or shared
- opt out of the sale or sharing of personal information and certain targeted advertising activities
- limit certain uses of sensitive personal information, where applicable
- appeal a denial of your request, where required by law
To submit a privacy request, contact us at:
Email: hello@zorahair.com
Mail: 500 N Willow Ave, Tampa FL 33606
We may need to verify your identity before processing certain requests. You may also use an authorized agent where permitted by law.
We will not discriminate against you for exercising privacy rights available under applicable law.
If you sign up to receive marketing emails, you may unsubscribe at any time by clicking the unsubscribe link in any marketing email.
If you opt in to receive marketing text messages from Zora Hair, you agree to receive recurring automated promotional and personalized marketing texts at the mobile number you provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP.
We keep records of marketing consents and opt-outs as required for business and legal purposes.
Our Site is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child under 13 has provided personal information to us, please contact us and we will take appropriate steps.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Our Site may contain links to third-party websites, platforms, or services. We are not responsible for the privacy, security, or content practices of those third parties.
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last Updated" date and post the revised version on this page. Where required by law, we will provide additional notice.
If you have questions about this Privacy Policy or our privacy practices, contact us at: