FAQ
Last Updated: April 8, 2026
Answers to our most common questions about products, color matching, care, shipping, returns, warranty, and orders. Online ordering and account activation are unavailable; contact our team for current information.
Still need help? Contact our Customer Care team at hello@zorahair.com or 813-600-8449
Products & Quality
Zora Hair offers premium hair extensions designed for natural-looking length, fullness, and versatility. Product details, available methods, shades, lengths, and specifications are listed on each product page.
If you want flexibility and easy at-home wear, choose a ready-to-wear method where available. If you want a longer-term solution, a stylist-installed method may be the better fit. Your ideal method depends on your hair type, lifestyle, desired volume, and how often you plan to wear the hair.
Choose based on your starting hair length, desired finished look, and how much blend you want. Longer lengths create a more dramatic effect, while shorter or mid-length options often look more natural for everyday wear.
That depends on the method, length, and the amount of fullness you want. Product pages will note what is included and what may be recommended for a fuller result. If you want help building your order, contact customer care before purchasing.
Color Matching
We recommend comparing your hair in natural daylight and matching to your mid-lengths and ends, not just your roots. If you want help before ordering, contact our team for color match guidance.
Yes. Email hello@zorahair.com with clear photos of your hair in natural light and our team will help guide you to the closest match.
Screen settings, lighting, undertones, and camera quality can affect how color appears online. Natural variation can also occur between batches and pieces.
Eligible unopened hair may qualify for an exchange under our Returns & Exchanges policy. We also offer one complimentary U.S. unopened color exchange per original order for eligible items requested within 30 days after delivery.
Application & Wear
Many Zora Hair styles may be heat styled depending on the product. Always check the specific product page, use heat protectant, and avoid excessive temperatures.
Any coloring, toning, bleaching, or chemical processing is done at your own risk and may shorten lifespan, change texture, or void warranty coverage. We strongly recommend consulting an experienced professional before making any chemical changes.
That depends on the method. Ready-to-wear pieces should generally be removed before sleeping. For stylist-installed methods, follow your stylist's guidance and proper maintenance routines.
Exposure to chlorine, salt water, sweat, sunscreen, and friction can dry the hair and shorten its lifespan. If you do swim or work out in the hair, rinse, detangle, and care for it as soon as possible.
Care
Wash only as needed based on wear, product buildup, and lifestyle. Over-washing can dry out the hair, so less is usually more.
Use gentle, extension-safe or sulfate-free products, work carefully from top to bottom, and avoid rough scrubbing or twisting. Follow with conditioner or a hydrating mask as appropriate.
Store the hair clean, dry, and detangled in its original packaging or another safe, dry place away from direct heat, humidity, and friction.
Use gentle brushing, low to moderate heat, proper storage, and extension-safe care products. Avoid over-washing, chemical processing, and unnecessary tension or friction.
Shipping
In-stock orders typically process and ship within 1–3 business days after payment is received and approved. Pre-orders, custom items, and orders requiring additional verification may take longer.
No. Shipping times shown at checkout are carrier estimates unless we expressly state otherwise in writing.
Not always. Once an order enters processing, packing, or fulfillment, changes or cancellations may not be possible.
Once your order ships, you will receive a shipping confirmation email with tracking information.
First, check with household members, neighbors, building staff, and the carrier. If you still need help, contact us within 5 business days of the recorded delivery date.
Returns & Exchanges
Eligible unopened items may be returned within 30 days after delivery, subject to our Returns & Exchanges policy and inspection upon return.
Yes. Eligible unopened hair may qualify for an exchange, and we offer one complimentary U.S. unopened color exchange per original order.
Opened, used, worn, washed, brushed, installed, cut, colored, toned, chemically processed, customized, or otherwise altered hair is final sale. Accessories, tools, swatches, testers, gift cards, personalized items, clearance items, and certain promotional items may also be final sale.
Yes. All returns and exchanges must be approved before merchandise is sent back.
Approved refunds are issued to the original payment method after inspection. Please allow up to 10 business days after approval for processing, plus any bank or card issuer time.
Limited Warranty
Our 30-Day Limited Warranty covers verified manufacturing defects in workmanship or construction for eligible products purchased directly from Zora Hair.
The warranty does not cover natural variation, color mismatch, normal wear and tear, improper installation, misuse, chemical processing, excessive heat, third-party salon work, or damage caused by improper care or alteration.
Email hello@zorahair.com within 30 days of delivery with your order number, a description of the issue, and clear photos or video if requested.
If a claim is approved, Zora Hair may, at its option, replace the product, issue store credit, or refund the purchase price paid for the defective product.
Orders & Support
Online checkout is unavailable. Email hello@zorahair.com for current product and purchasing information.
From time to time, Zora Hair may offer promotions or discounts. Promotions are subject to their own terms and may not be combined unless expressly stated.
Contact hello@zorahair.com within 5 business days of delivery and include your order number plus clear photos of the issue if requested.
You can reach us at hello@zorahair.com or 813-600-8449
Please review our Shipping Policy, Returns & Exchanges, Terms & Conditions, and Privacy Policy pages for full details.
Still Need Help?
For order support, product guidance, or color matching, contact: